Personalised Online Healthcare Australia

Frequently asked question

General Information

What is Celluscripts?

Celluscripts is an Australian telehealth service connecting patients with Australian-registered doctors for personalised medical consultations. Our approach focuses on understanding your individual health concerns, medical history and goals before discussing appropriate next steps.

What health concerns can I discuss?

Consultations may cover hormonal health, longevity and healthy ageing, performance and vitality, weight management, recovery and wellbeing, and sexual health. Your doctor will assess your individual circumstances and determine whether further investigation or care is appropriate.

Is Celluscripts available Australia-wide?

Celluscripts offers online consultations with Australian-registered doctors, allowing patients to access healthcare without visiting a physical clinic. Availability is subject to practitioner registration, location requirements and individual suitability.

Are your doctors registered in Australia?

Celluscripts connects patients with doctors registered with the Australian Health Practitioner Regulation Agency (Ahpra). All clinical decisions are made independently by the treating practitioner following an individual assessment.

Will I automatically receive treatment or a prescription?

No. All treatment decisions are made by your consulting doctor following an individual medical assessment. Medication will only be prescribed where your doctor determines it is clinically appropriate. A consultation does not guarantee a prescription or particular treatment.

Appointments & Eligibility

How do online consultations work?

Book an available appointment online and complete any required health information beforehand. At your scheduled time, you'll meet privately with your doctor via telehealth to discuss your medical history, current concerns and individual health goals.

Who is eligible to book a consultation?

Eligibility depends on factors including your age, location, health concerns and whether telehealth is appropriate for your circumstances. You may be asked to complete a preliminary health questionnaire before booking. Your doctor will determine the suitability of any clinical care following an individual assessment.

How should I prepare for my appointment?

Complete any requested health information before your consultation. Have details of your medical history, current medications, allergies and any recent relevant pathology results available to help your doctor understand your circumstances.

Will I need blood tests or pathology?

Not necessarily. Your doctor may recommend pathology or other investigations where clinically appropriate. Any testing will depend on your individual health concerns, medical history and the information required to support an informed clinical assessment.

What happens after my consultation?

Your doctor will explain their assessment and discuss any appropriate next steps. These may include further investigations, general health recommendations, referrals or follow-up consultations. Any ongoing care will depend on your individual clinical needs.

Fees, Privacy & Patient Care

How much does a consultation cost?

Any applicable consultation fees will be displayed before you confirm your booking. Additional services, such as pathology or pharmacy services, may involve separate charges where relevant. You will be informed of applicable costs before proceeding.

Can I cancel or reschedule my appointment?

If you need to change your appointment, please contact Celluscripts as early as possible. Rescheduling, cancellation and refund arrangements are outlined in our Terms of Use and will be provided during the booking process where applicable.

Is my personal and medical information kept private?

Celluscripts handles personal and sensitive health information in accordance with applicable Australian privacy laws. Information is collected and shared where necessary to arrange consultations and facilitate appropriate healthcare services. You can learn more in our Privacy Policy.

Can I book a follow-up consultation?

Yes, where follow-up consultations are available and appropriate. Your doctor may recommend a follow-up to review your health concerns, discuss investigation results or assess whether any changes to your care are needed.

Can Celluscripts help with medical emergencies?

No. Celluscripts provides non-urgent telehealth consultations and is not an emergency medical service. If you are experiencing a medical emergency, call 000 or attend your nearest emergency department.

Personalised healthcare, backed by data.

Healthcare built
around your goals

Personalised healthcare, built around you

Healthcare made easier, wherever you are.

Tell us about your health

Meet your doctor online

Ongoing care, built around you

Frequently asked question

General Information

Appointments & Eligibility

Fees, Privacy & Patient Care

Ready to take the next step in your health?

Personalised healthcare, backed by data.

Healthcare builtaround your goals

Personalised healthcare, built around you

Healthcare made easier, wherever you are.

Tell us about your health

Meet your doctor online

Ongoing care, built around you

Frequently asked question

General Information

Appointments & Eligibility

Fees, Privacy & Patient Care

Ready to take the next step in your health?

Healthcare built
around your goals